HVAC, plumbing, electrical & landscaping
Field services live and die on the truck — every minute spent on payment paperwork is a minute lost to the next call. The right processor lets your tech swipe, tap, or text-pay at the customer's house and move on. Xray builds field-service accounts that work without an office.
Why generic processing fails Field Services.
Techs taking cash that goes "missing"
Office count comes up $200 short. Either someone took it, or someone forgot. Either way it's your problem.
Customer not home at pickup time
Job's done, the customer's at work. Now you need to chase payment for 30 days.
"I'll pay you next time"
Service plan customers who never get the next visit on the books.
No card reader in the truck
Tech writes the invoice on paper, leaves it on the kitchen counter, hopes for a check.
What Xray actually configures for Field Services.
Tap-to-pay on the tech's phone
No card reader needed — tech uses their company iPhone or Android to take payment via Dejavoo iPOSgo!.
Pay-by-link via SMS
Tech sends a payment link to the customer's phone after job completion. Customer pays from anywhere.
Service-plan recurring billing
Annual maintenance plans auto-bill monthly; tech sees the plan on arrival; plan customers prioritized in scheduling.
Mobile printer + Bluetooth reader
Clover Flex or PAX A920 PRO in the truck — print a paper receipt, take cash/card/check on the spot.
The terminals we ship for Field Services.
Every device pre-configured for your account, menu, and tip prompts before it ships.
Clover Flex
Flagship handheld — built-in printer, 4G, all-day battery. The tech's only tool.
PAX A920 PRO
Best alternative to Clover Flex when you want a lower hardware cost.
Dejavoo iPOSgo!
Zero-hardware tap-to-pay on iPhone or Android — perfect for solo techs.
Valor VL110
Wireless terminal — works in basements and crawl spaces with cell backup.
Programs we run
Configured on your account before activation.
- Tap-to-pay on phone (Dejavoo iPOSgo!)
- Pay-by-link via SMS or email
- Recurring billing for service plans (HVAC maintenance, pest control, etc.)
- ACH for fleet/property-management customers
- Card-on-file vaults for repeat customers
- Surcharge or cash discount (most field-service companies use cash discount)
Software & integrations
Bidirectional, real-time wherever supported.
- ServiceTitan
- Housecall Pro
- Jobber
- FieldEdge
- WorkWave
- QuickBooks Online for monthly close
Features tuned for Field Services.
What it looks like on a Tuesday.
HVAC tech finishes an AC tune-up in 47 minutes. Customer's not home — left a check, but it's for the wrong amount. Tech sends a Pay-by-Link SMS for the actual $189. Customer pays from work in 90 seconds. Tech moves to the next call. Service plan customers (homeowners on a $20/month AC + heat plan) auto-bill on the 1st; tech sees plan status on the work order before walking up.
Why generic processors fall short.
Generic processors give you a terminal that sits at the office, while your real money happens in customers' driveways. They don't integrate with ServiceTitan or Housecall Pro, charge you per-transaction fees that destroy small service tickets, and have no concept of "the tech is the merchant."
The actual math.
An HVAC company doing $2.8M with ~6,500 service calls at flat-rate 2.6% pays roughly $73,000. Move to interchange-plus and the savings clear $18K/year. Pay-by-link recovery alone typically recaptures $15-25K of "couldn't collect at completion" lost revenue.
Field Services questions, straight answers.
Does the terminal work in a basement?
Clover Flex and PAX A920 PRO have 4G LTE — they work in basements, crawl spaces, and rural areas. We test signal strength during onboarding.
Can I use my phone as a terminal?
Yes — Dejavoo iPOSgo! turns any iPhone or Android into a tap-to-pay terminal. No hardware needed.
How does pay-by-link work?
Tech sends a secure URL via SMS or email. Customer pays from their phone. Funds settle the next business day.
Does this integrate with ServiceTitan?
Yes — payments flow back into ServiceTitan automatically with the right invoice, job, and customer attached.
