Boutique hotels & B&Bs
Hotels run on holds, folios, and the customer's credit limit. Get the pre-auth wrong and you get angry guest reviews. Get the folio billing wrong and you eat chargebacks. Xray sets up lodging accounts that integrate with your PMS, handle incidentals cleanly, and don't spook guests with surprise holds.
Why generic processing fails Hotels & Lodging.
Pre-auth holds that scare guests
You hold $400 against a $200 reservation "just in case." Guest sees the hold on their card, gets angry. Bad review.
Folio charges that miss
Guest charged room service to the room. Folio doesn't pull it. Now you're chasing the credit card on file 5 days after they've left.
PMS integration that's "coming soon"
You're running Cloudbeds. Your processor doesn't talk to Cloudbeds. Manual entry every check-out.
Chargebacks from "I never stayed there"
Guest with buyer's remorse disputes. You have no signature, no signed folio, no documentation. You lose.
What Xray actually configures for Hotels & Lodging.
Right-sized pre-auths with auto-release
Hold $X based on length-of-stay × ADR × incidental factor. Auto-release at checkout. Customer sees one charge, not two.
Folio billing with incidental tracking
Every charge (room, restaurant, spa, parking) tags to the guest folio. One final settlement. Itemized statement printed at checkout.
Native PMS integration
Cloudbeds, Mews, innRoad, OPERA — payment terminal talks to PMS in real time. Check-out is one click, not five.
Signed-folio chargeback defense
Guest signature captured on the terminal at check-in; folio printed and signed at check-out. Any chargeback comes with documentation.
The terminals we ship for Hotels & Lodging.
Every device pre-configured for your account, menu, and tip prompts before it ships.
Clover Mini
Front-desk terminal — integrates with most PMS, customer-facing tip option.
Valor VP300 Pro
Customer-facing PIN pad with signature capture.
PAX A35
Compact Android PIN pad for reception.
Dejavoo P3
Mid-tier countertop for B&Bs without a full PMS integration.
Programs we run
Configured on your account before activation.
- Right-sized pre-authorizations with auto-release
- Folio billing with incidental tracking
- Card-on-file vault for repeat guests
- Recurring billing for annual membership clubs
- Surcharge or cash discount on retail (gift shop)
Software & integrations
Bidirectional, real-time wherever supported.
- Cloudbeds
- Mews
- innRoad
- OPERA (Oracle Hospitality)
- WebRezPro
- QuickBooks Online for monthly close
Features tuned for Hotels & Lodging.
What it looks like on a Tuesday.
14-room boutique hotel: guest checks in for 3 nights at $220 ADR. Front desk runs a $720 pre-auth (3 × $220 + $60 incidentals). Guest charges room service two nights ($140 total). At checkout, folio shows $720 room + $140 incidentals = $860 — final charge $860, pre-auth releases. Guest signs the folio on the Clover Mini. Receipt emailed. If the guest disputes 30 days later, the signed folio is documentation; chargeback denied.
Why generic processors fall short.
Generic processors don't understand pre-auth + capture flows. They'll auth $1,500 against a $300 reservation, scare your guest, and tank your reviews. They don't integrate with Cloudbeds or Mews so checkout becomes manual data entry. And they have no signed-folio workflow, which leaves you defenseless on chargebacks.
The actual math.
A 14-room boutique hotel at $220 ADR, 75% occupancy = $843K/year. At 2.6% flat-rate that's $21,900 in fees. Interchange-plus + chargeback defense typically takes that to $17,500, plus saves $3-8K/year in chargebacks denied with proper documentation.
Hotels & Lodging questions, straight answers.
Do you integrate with Cloudbeds?
Yes — and Mews, innRoad, OPERA, and others. Two-way sync; check-in and check-out are one click.
How do incidental holds work?
We auth a sized hold at check-in (length × ADR × factor); incidentals go on the folio; final charge replaces the hold at check-out.
Can I charge no-shows?
Yes — the card on file from the reservation can be auto-charged the room rate at no-show, with full disclosure on the booking page.
What about my gift shop / restaurant?
Same terminal, same statement — retail sales and food/bev tag to the guest's folio if they're a current guest, or as a separate sale otherwise.
